Panas77VIP Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

This Privacy Policy ("Policy") describes how panas77vip collects, uses, discloses, and protects your personal information when you use our platform, website, and services. It applies to all registered members, website visitors, and anyone who interacts with panas77vip in any capacity.

Panas77vip is committed to protecting the privacy of every individual who entrusts their personal information to us. This commitment goes beyond a legal obligation — it is a core part of what panas77vip stands for as a platform built genuinely for Malaysian players.

This policy should be read together with the panas77vip Terms & Conditions and our Responsible Gaming Policy, which collectively form the complete framework of the agreement between you and panas77vip. In the event of any conflict between these documents, this Privacy Policy shall prevail on matters relating to personal data.

Panas77vip collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we may collect:

We no collect sensitive data categories such as your medical information, religious beliefs, political views or sexual orientation. Should you voluntarily disclose such information while communicating with our support team, it will not be recorded or stored as part of your panas77vip account profile.

Panas77vip uses the personal information we collect for legitimate and specific purposes only. Every use of data has a clear legal basis — whether grounded in your consent, contractual necessity, legitimate interest, or a legal obligation:

• Account Management: Creating and maintaining your panas77vip account, verifying your identity, processing deposits and withdrawals, and granting you access to all games and platform services.
• Contract Fulfilment: Processing bets and winnings, resolving disputes, and ensuring that all commitments we have made to you as a panas77vip member are fulfilled.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and any suspicious or rule-violating behaviour on panas77vip.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may be experiencing gambling-related issues and offering appropriate support through the panas77vip responsible gaming programme.
• Platform Enhancements: Analysing usage patterns in aggregate and anonymised form to understand how players interact with panas77vip and make meaningful improvements to the user experience.
• Service Communications: Sending transaction notifications, important service updates, security alerts, and information related to your panas77vip account.
• Marketing (With Consent): Where you have given your consent, we may send you information about relevant panas77vip promotions, new bonuses and exclusive offers. You may withdraw this consent at any time.
• Legal Compliance: To fulfil panas77vip's obligations under applicable Malaysian law, including PDPA 2010 and anti-money laundering regulations.

We will not use your data for purposes not stated here without first informing you and, where required, obtaining your fresh consent.

Panas77vip does not sell, rent or trade your personal information to any third party for their marketing or commercial purposes. This is non-negotiable. However, there are limited situations where we need to share certain data with specific parties to enable panas77vip to operate properly:

• Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, the necessary transaction details will be shared with the relevant payment service providers. These providers maintain their own privacy and security policies and are not permitted to use your data for any purpose other than processing your payment.
• Game Providers: Third-party game software providers that power the slots, Live Casino and other games on panas77vip may receive technical data required to enable gameplay. This data is generally limited to session identifiers and gameplay records that do not personally identify you.
• Identity Verification Service (KYC): For identity verification purposes, panas77vip uses a third-party KYC service that complies with industry security standards. Any documents you submit for KYC are processed securely and are not retained longer than necessary.
• Legal Authorities: panas77vip will disclose your personal information to Malaysian government or law enforcement authorities where required to do so by court order, valid warrant, or other legal obligation. In such cases, we will notify you if permitted by law.
• Cloud Services: panas77vip's platform data is stored on secure cloud servers provided by internationally certified service providers that meet the highest data security standards. All data is stored with full encryption.

Every third party that receives your data through panas77vip is bound by strict confidentiality agreements and is only permitted to use that data for the stated purpose. panas77vip takes full responsibility for the selection and ongoing monitoring of these third-party partners.

Panas77vip continually invests in security infrastructure to ensure your personal data is protected at all times. The following are the key security layers we have in place:

• Data Encryption in Transit: All communications between your browser or app and panas77vip's servers are protected by TLS 1.3 with 256-bit SSL encryption, ensuring that no third party can intercept or read the data being transmitted.
• Stored Data Encryption: Sensitive data stored in the panas77vip database — including passwords (stored as one-way hashes that cannot be decrypted), payment information, and KYC documents — is encrypted using AES-256 standard.
• Internal Access Controls: panas77vip staff may only access data required to carry out their specific duties. The principle of least privilege is applied consistently — no one within our organisation has unrestricted access to all user data.
• Real-Time Threat Monitoring: The panas77vip system is continuously monitored to detect any suspicious activity, intrusion attempts, or anomalies that may signal a security threat. Our security team responds promptly to any alerts generated.
• Two-Factor Authentication (2FA): You can enable 2FA on your panas77vip account for an extra layer of protection. With 2FA active, logging in from a new device requires verification via SMS OTP sent to your registered Malaysian phone number.
• Regular Audits: panas77vip conducts regular internal and independent security audits to identify and address any vulnerabilities that may exist within our systems.

While we work hard to maintain the highest level of security, no system can guarantee absolute 100% protection. You also play an important role in safeguarding your account — never share your password, use a strong password, and enable 2FA. If you suspect any suspicious activity on your panas77vip account, contact our support team immediately via live chat or email at support@panas77vip.com.

Panas77vip uses cookies and similar tracking technologies to enhance the user experience, secure your login session, and help us better understand how players use the platform.

Types of cookies used by panas77vip:

• Essential Cookies: Required for the platform's core functionality — including maintaining your login session, remembering your language preferences, and enabling transactions to process correctly. These cookies cannot be disabled without affecting the functionality of panas77vip.
• Preference Cookies: Remembering your interface preferences — such as display settings, favourite games, and preferred payment methods — so you do not need to reconfigure them each time you use panas77vip.
• Analytics Cookies: Helps panas77vip understand platform usage patterns in an aggregated, anonymised manner — which pages are visited most, how long a typical session lasts, and what types of devices are used. This data is used solely to improve the platform.
• Security Cookies: Used to detect suspicious activity such as simultaneous login attempts from different locations or usage patterns that indicate a possible account compromise.

You can manage cookie settings through your web browser. Please note that disabling all cookies may affect the functionality of certain parts of the panas77vip platform. Panas77vip does not use third-party cookies for advertising or cross-site tracking purposes.

Panas77vip does not retain your personal data for longer than is necessary for the purposes outlined in this Policy. The following are the general data retention guidelines we follow:

• Active Account Data: For as long as your panas77vip account remains active, we retain all information associated with your account to ensure our services function properly.
• Data After Account Closure: Once your account is closed, panas77vip will retain certain records (including transaction records and customer support communications) for a maximum of 7 years to meet Malaysian legal requirements, including financial audit and anti-money laundering obligations.
• KYC Documents: Identity document copies submitted for the identity verification process will be retained for the period required under applicable Malaysian law, then securely deleted.
• Security Logs: Technical logs used for security and fraud detection purposes are retained for a maximum of 12 months before being automatically deleted.
• Marketing Data: If you withdraw your consent to receive marketing communications, your email address or phone number will be moved to the "Do Not Contact" list within 10 business days.

Once the applicable retention period expires, panas77vip will securely delete your data using methods that ensure it cannot be recovered. You may request early deletion — see the "Your Rights" section for more details.

Panas77vip does not provide services to individuals under 18 years of age. Our platform, including all games, Sports Betting and other activities, is strictly restricted to adults only.

We do not knowingly collect, store, or process any personal information from individuals under the age of 18. If we determine that a minor has registered an account on panas77vip, we will:

• Closing the account immediately.
• Refunding any deposits made, no questions asked.
• Deleting all relevant personal data within a reasonable timeframe.

If you are a parent or guardian concerned that your child may have used panas77vip without your knowledge, please contact our support team immediately at support@panas77vip.com. We will handle such situations with full confidentiality and sensitivity.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and panas77vip's own policies, you have the following rights regarding your personal data:

Panas77vip recognises that financial information is among the most sensitive data there is. We handle your payment data with the highest standards of security and confidentiality.

When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX online banking services such as Maybank2u and CIMB Clicks:

• Panas77vip does not store your full e-wallet or online banking account details. We only retain transaction records (amount, time, method) as required for account management and financial recordkeeping.
• All payment transactions are processed through payment gateways that comply with the highest industry security standards. The information you enter during the payment process never passes through or is stored directly on panas77vip's servers — it is processed entirely by the relevant payment provider.
• Transaction records in your panas77vip account are accessible only to you and relevant panas77vip staff who hold the appropriate access authorisation.
• Panas77vip uses sophisticated payment fraud detection systems to protect you from any unauthorised use of your payment methods on our platform.

Panas77vip may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the way we protect your data. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a prominent notice on the panas77vip platform during your next login session.
• Sending a notification via email or SMS if the changes materially affect your privacy rights.

It is your responsibility to review this Privacy Policy periodically. Your continued use of panas77vip following any changes to this Policy will be taken as your acceptance of the updated Policy. If you do not agree with the changes, you have the right to close your account and any eligible balance will be returned to you.

If you have any questions, concerns or complaints regarding how panas77vip handles your personal data, or wish to exercise any of the rights outlined in this Policy, please contact us through the following channels:

• Dedicated Privacy Email: privacy@panas77vip.com — for all privacy and data protection enquiries and requests. Response within 14 business days.
• General Support Email: support@panas77vip.com — for general enquiries that involve privacy matters alongside other account issues.
• Live Chat: Available 24/7 on the panas77vip platform for basic privacy-related enquiries that require an immediate response.

Panas77vip has appointed an internal Data Protection Officer responsible for ensuring ongoing compliance with Malaysia's PDPA and this Privacy Policy. This officer can be contacted by email at privacy@panas77vip.com.

If you are not satisfied with how panas77vip has handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), which operates under the Ministry of Communications and Digital.